Frequently Asked Questions
Caring for your jewellery To preserve the quality of your jewellery, we recommend handling each piece with care. All of our pieces are crafted from stainless steel with 18k gold PVD plating, designed to be durable and resistant to fading. To maintain their shine and finish over time, we advise avoiding contact with perfumes, lotions, and harsh chemicals.When not in use, store your jewellery in a dry place, preferably in its original packaging, to protect it from scratches and environmental exposure. With mindful care and proper storage, your pieces will retain their shine, colour, and beauty.Shipping Please allow up to 5 business days for your order to be processed and dispatched. Once shipped, you will receive a tracking confirmation email.Returned items must be in original condition, with all original packaging included. Items that have been worn, damaged, or altered are not eligible for return. To initiate a return, please contact us within 7 days of delivery with your order number.Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable. We reserve the right to decline returns that do not meet these conditions.Once your return is approved and received, you will be offered store credit at our discretion.Returns